Company is not liable in the event of mechanical breakdown while on charter. The client assumes full financial liability for any damage to the limousine caused during the duration of the rental by them or any members of their party. Smoking is not permitted in our Vehicles. We are not responsible for delays or the termination in winter caused by unsafe road conditions.
If you need to cancel your transportation, please notify us at least 24 hours before your scheduled pick-up time. If you cancel within 24 hours of your trip, we will charge the full amount of your reservation. This policy applies regardless of the reason for your cancellation, including if your flight gets canceled.
Extra stops will be charged $37 every 15 minutes. Restroom stops are complementary. PICK UPS between 11:00 PM & 6:00 AM are subject to a 10% after hours surcharge.
10% Gratuity is included.
For Residential or Hotel Pick ups you will be charged $37 Every 15 minutes of waiting time after 15 minutes have passed since pick up time.
For Denver International Airport,
Upon landing, your chauffeur will contact you via phone call or text message using the contact information provided to us. They will provide you with detailed instructions on how to locate them. Please keep your phone nearby and be ready to receive their message. Thank you for choosing Platinum Xpress LLC, and we look forward to providing you with a smooth and enjoyable ride."
For Eagle Reg Airport, When you arrive at the Eagle Airport, your chauffeur will be waiting for you inside the Airport. They will be holding a sign with your name on it for easy identification. However, if you have trouble finding your chauffeur, please contact our dispatch team immediately for assistance. We want to ensure that your transportation experience is seamless and stress-free. Thank you for choosing our service, and we look forward to welcoming you.
For Vail Valley Jet Center, Your Chauffeur will get close & park next to the aircraft once it has been parked.